Question 1

Troubleshooting Offerwall Issues

Accepted Answer

Offer Completed but Not Credited:

Kindly note that, offer completion is verified and decided by the advertiser which is quite not in our control. There maybe one or more of the following reasons for your coins not being credited:-

You have not completed the required steps properly.
You already have installed the app before in past from another source.
There is suspicious change in your IP or Country.
There is suspicious change in your Device ID.
You are using multiple devices.
You are using VPN / Proxy.
Your IP reputation is Poor.
Any other possible tech issue.

Question 2

Troubleshooting Payment Transaction Issues

Accepted Answer

Overview:

Q: Troubleshooting Offerwall Issues

<h3 id="offercompletedbutnotcredited">Offer Completed but Not Credited:</h3> <p><strong>Kindly note that, offer completion is verified and decided by the advertiser which is quite not in our control. There maybe one or more of the following reasons for your coins not being credited:-</strong></p> <ul> <li>You have not completed the required steps properly.</li> <li>You already have installed the app before in past from another source.</li> <li>There is suspicious change in your IP or Country.</li> <li>There is suspicious change in your Device ID.</li> <li>You are using multiple devices.</li> <li>You are using VPN / Proxy.</li> <li>Your IP reputation is Poor.</li> <li>Any other possible tech issue.</li> </ul>

Payment Deducted but NOT Credited Issue:- **
Common Reasons for Fiat Payment Failure:- **
Common Reasons for Crypto Payment Delay:-
Common Reasons for Crypto Payment Failure:-

1. Payment Deducted but NOT Credited Issue:-

This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or underpayment issues or some other reasons.

Kindly reach out to support with following information and finance department should do the needful:-
- Invoice ID* :*
- Invoice Amount :*
- Invoice Payment Gateway* :*
- Please note that Invoice ID/Payment Gateway is important* for us in order to be able to track the payment.
You may find Invoice ID on your dashboard (e.g.: /dashboard.php) or add funds page (e.g.: /bank.php). Learn more at https://thesmartware.zendesk.com/hc/en-us/articles/115001424391-How-to-Generate-or-Download-Invoices-

2. Common Reasons for Fiat Payment Failure:-

If you tried to deposit funds in your USD balance but it was failed/canceled by the payment processor, it might be due to one or more of the following reasons:-

Payment Processor does not support your country or is not available in your country.
Payment Processor does not support your debit card or credit card.
Your debit card, credit card is not enabled for international transaction.
The debit card or credit card you have used might

Question 3

How to Create a Campaign?

Accepted Answer

Please go through this quick guide and follow the instructions given below to get started quickly:-

** Overview: **

Register a FREE Account on our Self-Serve Platform
Add some Funds to your Account Balance
Create a Campaign from your Dashboard

4. Manage your Campaign from your Dashboard (optional)

1. Register a FREE Account on our Self-Serve Platform

Kindly register a FREE account at https://cpidroid.com/signup to get started.

Note: Please make sure to activate your account by verifying your email => Resend Activation Email

2. Add some Funds to your Account Balance

* You need to add funds (for campaign budget) into your account balance at https://app.cpidroid.com/wallet/deposit (login required) before creating the campaign.

3. Create a Campaign from your Dashboard

Create a campaign at https://app.cpidroid.com/campaign/add?platform=android (login required) from your dashboard to promote/advertise your app on our self-serve platform.

Feeling lazy or Don't have time? Just ping us with campaign details!
If you want us to setup the campaign in your dashboard for you then please reach us at https://cpidroid.com/contact and share/confirm the following details:-

Campaign Type: ( cpc, cpi, cpa *…etc) Recommended Art

Question 4

Getting Started with Placements

Accepted Answer

Types of Placements:-

Offerwall / API [Desktop / Mobile / Web App]
Offer API [Ad Network]

Placement may undergo review and you may have to contact support for approval.

How to Create a Placement?

Once you have an approved application for a publisher profile at cpidroid.com
Then you can create a placement at https://app.cpidroid.com/placement/add?dashboard=publisher
Once created, you can manage placements at https://app.cpidroid.com/placement/manage?dashboard=publisher

IMPORTANT: Must implement these Guidelines to Reduce Fraud Rate.

Question 5

How to SpeedUp Campaign Approval?

Accepted Answer

If your campaign is in approval and taking longer than usual, you may want to reach out to support and help the team with some key information to speed up the approval process.

Overview:

For New Campaign (with Full Tracking Integration).
For Suspended Campaign (with Full Tracking Integration).

* Tips to Save Time.

For New Campaign (with Full Tracking Integration):-

Avoid targeting paid actions like sale or purchase such actions requires very high bid or less likely to perform. Instead you may target free trials.
For higher tier countries such as US or UK, kindly have your bid high enough because such countries are very competitive.
Share a screenshot with support indicating tracking SDK is tested and receiving conversions along with test results for CPIDroid in your tracking system.
Share a screenshot with support indicating partner "CPIDroid" is activated and postbacks are enabled for CPIDroid in your tracking system.
In case of 3rd party integration such as Appsflyer or Kochava, share screenshot of the results of integration testing.
In case of custom_s2s tracking, make sure to share a screenshot indicating the CPIDroid postback url you have setup so that team can verify it's correct.

* In case of CPA campaign, share a screenshot indicating the event name you defined in your tracking system to be sent to us on CPIDroid postback url.

For Suspended Campaign (with Full Tracking Integration):-

You need to work with your developer and

Question 6

Troubleshooting Tracking Integration Issues

Accepted Answer

This article is written keeping AppsFlyer in mind however most of the points discussed here should be similarly applicable to other tracking methods as well.

Overview:

App must be live on app/play store with latest SDK:
Make sure to test the tracking SDK integration:
Make sure to activate CPIDroid as partner & default postbacks:
Make sure Advanced Privacy is disabled:
Make sure to enable install/event postbacks:
Make sure the event name is configured precisely:
Check & make sure the tracking link is correct:
Make sure tracking link is redirecting to app/play store:
Check & make sure at least these parameters are there:
Trigger conversion from SDK correctly & immediately:
Check if you are getting organic/non-organic installs:

12. Check if your pricing plan is active:

1. App must be live on app/play store with latest SDK:

**

After integrating the Tracking SDK into your app, please don't forget to upload your latest APK or ipa file and take it live into the Play Store or App Store.

Important: Do not run campaign until your latest app is live in the Play Store or App Store.

2. Make sure to test the tracking SDK integration:

**

Please note that testing the integration is highly recommended, please find below some relevant official articles:-

Simple Manual Testing: You can simply pull the tracking link from your dashboard and click it, then it should redirect to App/Play Store, install your app then check if

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