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Troubleshooting Payment Transaction Issues
Overview: Payment Deducted but NOT Credited Issue:- Common Reasons for Fiat Payment Failure:- Common Reasons for Crypto Payment Delay:- Common Reasons for Crypto Payment Failure:- 1. Payment Deducted but NOT Credited Issue:- This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or underpayment issues or some other reasons. Kindly reach out to support with following information and finance department should do the needPopularHow to Earn Money through Referral Program?
Share & Earn with Our Referral Program! We’re excited to introduce an easy and rewarding way for you to earn while helping others explore our amazing platforms! How it works: Simply share your referral link or send a friendly email to your friends, colleagues, or anyone who might benefit from our platforms. When they sign up and qualify, you get rewarded, and they get a bonus too! 📲 Referral Links: CPIDroid Referral Link ASOeShop RefPopularHow to Add Funds into your USD Balance?
Going to create a campaign or place an order? First of all, you need to add funds to your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank... etc. at: https://app.asoeshop.com/wallet/deposit (login required) https://app.cpidroid.com/wallet/deposit (login required) https://app.seoeshop.com/wallet/deposit (https://app.seoeshop.PopularWhat are Infractions, How to Resolve Active Infractions?
An infraction is either a security block created by our security system upon suspicious activity detected or a high risk of fraud detected or it may be due to the breaking of a guideline, term, policy, or agreement. Common reasons for infractions? When you try to hide your identity or impersonify by using deposable email or compromised credentials. When you access your account from a VPN or proxy. When you access your account from an IP having a poor reputation (as per our IP risk scPopularHow to Activate your Account?
Overview When you signup a new account on our platform, you will get a confirmation email on your registered email. The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account. The purpose of this verification is to confirm that you are the owner or have access to the email. It's very important to verify email from a security point of view. If casPopularHow to Change Account Password?
To be able to change your Account password, you have to be first able to log in to your account first. You can change your password, by following the steps provided below:- To change your password please click on this link:- https://app.cpidroid.com/user/manage https://app.asoeshop.com/user/manage https://app.seoeshop.com/user/manage https://app.elancemarket.com/user/manage Scroll down to the box to change the password. Put in your current password and then a new password.Some readersCan I get a Refund?
Topics covered in this article:- Refund on Balances/Invoices Refund on Campaigns/Orders Exceptions & Special Cases Refund on Balances/Invoices You may or may not get a refund as per our refund policy. You may find a link to our refund policy in the footer on the main website. Refund on Campaigns/Orders You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds. *NoteSome readersHow to Change Account Email?
You may change or update your account email at: https://app.asoeshop.com/user/manage (login required) https://app.cpidroid.com/user/manage (login required) https://app.seoeshop.com/user/manage (login required) https://app.elancemarket.com/user/manage (login required) Simply enter your new email and click *"Request OTP"Some readersHow to Reset & Recover Account Password?
Try to click on login with OTP. If it doesn't work then try to reset. You can reset your password, by following the steps provided below:- To reset your password please click on this link:- https://asoeshop.com/account/recover https://cpidroid.com/account/recover https://seoeshop.com/account/recover https://elancemarket.com/account/recover (https://elancemarket.coSome readersHow to make payment via Paytm QR Scan?
Steps to Add Funds using Paytm QR Scan :- Kindly refer to this guide to learn How to Add Funds to your USD Balance. It will take you to a secure Paytm payment page, which will guide you further. Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;Few readersUnderstanding TDS & GST for Indian Customers
SOP for TDS payment in case of INDIAN Customers:- Kindly make payment of the full invoice amount inclusive of GST amount, to get your invoice processed. You will have to deposit TDS (if applicable) and file TDS return at your convenience. Then issue FORM 16A to us. Please reach out to support to get our PAN details as per website. After submission of TDS Certificate to us, within 7 working days, TDS amount will be reimbursed into your current account. Kindly note that TDS applicabFew readersHow to make payment via Payoneer?
Payoneer is a manual payment processor but the good part is they are available in almost every country. To make a payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are an existing Payoneer customer. You may find our latest official Payoneer account details at: https://app.asoeshop.com/wallet/deposit (login required) https://app.cpidroid.com/wallet/deposit (loFew readersWhat is handling fee?
We may charge handling fees in some cases depending upon the matter because we bear losses on behalf of customers while receiving funds. The handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:- Transaction charges are incurred to collect payment via payment gateways. Manpower consumed in processing the payment (if manual method). Cross border or markup fee we pay while receiving international funds. Currency conversFew readersOur Team's Availability and Working Hours
Need to Connect with Our Team? We’re here for you Monday to Saturday, 10:00 AM to 7:00 PM (GMT +5:30). Please note: We’re unavailable on 2nd and 4th Saturdays, all Sundays, and during festivals or special occasions. Feel free to reach out during our working hours—happy to help! 😊Few readersHow to Generate or Download Invoices?
Overview: How to Generate Invoice? How to Download Invoice? 1. How to Generate Invoice? If you are going to pay via manual payment methods such as wire/bank *you may require an Invoice beforehand by your finance team. If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile. ( https://app.cpidroid.com/user/profile)*Note:- When you attempt to deposit funds to your USD balaFew readersTroubleshooting User Account Issues
Please find below the common account-related issues and solutions:- How to Activate Your Account? How to Change Account Email? How to Change Account Password? (https://help.smartxaas.marketing/en/article/how-to-change-account-password-d7dkjc/?bust=1732959309971https://help.smartxaasFew readersHow to Change Account Username?
Unfortunately, Account Username Cannot Be Changed. Once an account is created, the username is set permanently and cannot be changed. This helps maintain security and consistency on the platform. If you’re having trouble with your username or need assistance, please reach out to our support team, and we’ll be happy to help with any questions! .Few readersCan I Register Multiple Accounts?
Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons. If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looks reasonable we will make an exception for you.Few readersPayment Terms:
Pre-Payment: We prefer to work on pre-payment terms as of now. By default, our platform is designed to support pre-payment mode. We have a wallet system (USD Balance) where you can top up an amount of your choice and use it to create campaigns or place orders. Post-Payment: Criteria for Ad Network or Agency cpidroid.com :- Learn more at- https://help.smartxaas.marketing/en/article/eligibility-criteria-for-post-payment-19vg7g/?bust=1732868011606 Eligibility CrFew readersHow to Become an Affiliate on SmartXaaS LLP Network Websites?
To become an affiliate on SmartXaaS LLP Network Websites? You have to just signup for an account. Learn more at:- https://asoeshop.com/program/referral https://cpidroid.com/program/referral https://seoeshop.com/program/referral https://elancemarket.com/program/referral Every member has an affiliate link. It's thatFew readersHow to get GST Invoice?
How to Download GST Invoice? SOP for GST input claim in case of INDIAN Customers:- If you are registered business and have GSTIN number, you may update your GSTIN number in your account profile to get GST invoices. If you are eligible, we will issue you GST invoices and you may claim GST input accordingly. Kindly check with your CA to learn more. We are falling below prescribed limit of monthly GSTR-1 return. Hence we will be filling on 13th of subsequent month of Quarter end.Few readersWhat are Coins?
Coins are like virtual currency balances which can be used for specific purposes within the platform only. Our Coin system is shared across websites. Kindly refer to the concept of coins in various websites below:- ASOeShop.com : https://thesmartware.zendesk.com/hc/en-us/articles/115002002492-Understanding-the-Concept-of-Coins- CPIDroid.com : https://thesmartware.zendesk.com/hc/en-us/articles/16400307576857-UnderstandinFew readersHow to make Payment in Cryptocurrency such as Bitcoin (BTC)?
Bitcoin is a kind of cryptocurrency and you need to have an account or Bitcoin wallet at any one of your preferred Bitcoin exchanges/wallets. You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your Bitcoin exchange where you have created an account or have a Bitcoin wallet. Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay (hFew readers